The GREAT Hospitality programme has been developed by industry professionals with a background in operational management and quality assurance. The programme is owned and delivered by Number One Consulting.
The GREAT Hospitality accreditation process covers the following areas:
HEALTH & SAFETY – dealing with best practice in a wide range of areas, including:
- Contingency planning
- Fire risk assessments
- Carbon monoxide
- Electrical safety
- Lift servicing
- COSHH (Control Of Substances Hazardous To Health)
DATA PROTECTION – examining how businesses manage their duty of care with regard to Data Protection and GDPR legislation.
HR – looking at employment practice, recruitment processes, and career development.
ACCESSIBILITY – covering matters relating to guests with mobility and sensory needs.
SUSTAINABILITY – this section deals with a business’s approach to its environmental responsibilities.
In addition, all accredited businesses will have achieved, as a minimum, an FSA Food Hygiene Rating of 4, a TripAdvisor review score of 4 “bubbles” and/or a Booking.com of 8 (“Very Good”).
PLEASE NOTE: Accreditation does NOT guarantee legal compliance.