Process

Join the GREAT Hospitality programmeComplete payment then accessAssessment FormsComplete assessment process and await verification. There are then two potential outcomesNot AccreditedAccreditedProvide additional evidence as required and re-submitReceive Accreditation

  • The first stage is to register (see Members’ page), and complete payment. You will then be directed to the assessment.
  • The process is completed “remotely”; i.e. all evidence is submitted electronically for verification by our assessors.
  • Once your assessor is satisfied with your application, you will receive confirmation of your accreditation, together with instructions for downloading the GREAT Hospitality logo.
  • Should further information/evidence be required, this will be explained and detailed as part of the process – there will be no additional fee. The whole aim of this procedure is inform and advise, as well as accredit
  • Assessors will “manage” each business. This will take the form of monitoring on-line reviews, carrying out “mystery guest” telephone calls etc throughout the year to ensure standards are being maintained. Should concerns be raised, the business will be contacted so that these can be discussed.
  • The process will be continually updated to reflect changes and trends in the hospitality sector; these updates will be communicated to businesses as necessary
  • Participating businesses will have access to a helpline, should they have any issues they wish to discuss
  • Successful completion of the procedure enables the accredited business to display the GREAT Hospitality logo on its website for a year. This is linked to the GREAT Hospitality website so that website visitors can easily find an explanation as to what the logo stands for.
  • Participants receive a full report to assist in evaluating their progress each year.